Take a moment to
consider the purpose of your website. What is it you want
people to do when they visit your site? Find out about the
benefits of your product? Sign up to receive your free
newsletter? Make a purchase, perhaps? Now ask yourself: Does
your site tell your visitors exactly how to do these things?
Your visitors need to know what you want them to do. If you
don't tell them to purchase your product or subscribe to your
free newsletter, how can you be sure they're going to take
that action? Be explicit about the actions you want your
visitors to take. Your straightforwardness will have a direct
impact on your sales!
The
Power of Suggestion.
Just in case it's been a while since you brushed up on your
marketing lingo, a call to action is a strongly worded
suggestion that clearly states what action you want your
visitors to take. It encourages people to take that action and
tells them what will happen if they do. For example, the
following phrases are all calls to action:
"Click here to subscribe!"
"Join our affiliate program."
"Add to your shopping cart."
"Order now to take advantage of this limited-time
offer!"
It's a good idea to include an emotionally appealing benefit
in your call to action. This convinces visitors of the value
of your product and encourages them to take the action. For
example: "Read on to learn how you could save tens of
thousands of dollars on your next home purchase."
You want to pique people's interest and make them believe that
taking the specified action will offer them a direct benefit.
After all, who wouldn't want to save tens of thousands of
dollars?
The most obvious and important call to action, of course, is
the one that asks visitors to make a purchase. This is the
crucial moment: asking for the order and closing the sale.
You know, it's amazing how many people simply neglect to ask
for the order. This simple oversight can be deadly for your
business; in fact, studies show that you can increase your
sales by at least 80 percent by clearly instructing your
visitors how to make a purchase!
The call to action that asks visitors to make a purchase is
the make-it-or-break-it moment. However, closing a sale is
like lining up a pool shot--you don't want to rush it!
It takes a lot of work to close the sale, which is why you
can't just skip to this point right away. Before you get
there, you have to:
- Emphasize
the benefits of your product or service by answering the
all-important customer question "What's in it for
me?"
- Establish
your credibility by citing credentials, including customer
testimonials
- Overcome
objections to buy
- Build value
into your offer
- Back up your
offer with a strong guarantee
- Offer
valuable bonuses with the purchase
Once
you've done all these things, then you can ask for the order.
In fact, you must ask for the order at that point! Otherwise,
all the great work you've done will be wasted.
Online entrepreneurs often make the mistake of
"implying" what they want their visitors to do
rather than explicitly stating it. Don't be coy! You may wish
to avoid coming across like you're "ordering" your
visitors to do something, but unless you blatantly explain
what you want them to do, you're going to see mediocre sales.
So make sure you tell your visitors exactly what you want them
to do! You have to spell it out as clearly as possible. Use
direct, action-oriented words such as these:
- Subscribe (to a newsletter)
- Click (on a link)
- Fill out (a survey)
- Read (an article)
- Enter (a contest)
- Join (an affiliate program)
- Buy (your product)
Don't leave it to your navigation to direct people to the
things you want them to do. Most visitors will only click on a
link if they know it will lead them to something they're
looking for.
Make
Them an Offer They Can't Refuse
In your call to action, draw your visitors' attention to the
benefits of your product or service. Neglecting to emphasize
the value of a product is the number one mistake copywriters
make! Be sure to highlight benefits such as:
- Saves money
- Easy and convenient to use
- Saves time
- Good for the environment
- Children can't get enough of it
- Your dog will never have fleas again
Mention the problem your product addresses and present your
product as the only real solution to that problem. For
example, you can urge visitors to "Order now--don't
delay!" or you can add a more persuasive argument by
stating "Order now and boost your energy levels through
the roof in less than a week!"
Promise specific results, and back them up with a guarantee.
Instead of saying "By using this product, you'll increase
your sales," say "Your
sales will increase by up to 20% in 30 days or
less--guaranteed!" This
establishes a higher perceived value in your product.
Whenever you can, include a persuasive tidbit that piques your
visitors' interest or adds to your credibility. For example:
- A link that
says "About Us" is informative, but it doesn't
give the reader a good reason why they should care. A call
to action like "Discover why more than 20,000
business owners trust us" is far more effective.
- A link that
says "Products" is far less compelling than a
link like this: "Click here now to find the best tool
for the job."
Encourage
visitors to think of your product or service as something that
already belongs to them. Transfer ownership by actually
including them in your call to action: "Order now, and
your mirror will be showing a new you with a full head of hair
in less than 60 days--guaranteed!"
Try to instill a sense of urgency so your visitors feel
compelled to make a purchase right away rather than leave and
return to your website later. You can create urgency in
several ways. For example, you can...
- Limit the
time for which your offer is available: "Available
for the next 5 DAYS ONLY!"
- Limit the
quantity of products or services you offer:
"Available only to the first 100 people who
order!"
- Include a
discount for a limited time or on a limited quantity of
products.
- Include
bonus items for a limited time or on a limited quantity of
products.
However, you
have to be sure to follow through on any such claims you make,
or your credibility will be ruined.
Final
Thoughts
After your headline, your call to action is the most important
element on your website. It should stand out from the rest of
your copy and be easy for visitors to find. To draw attention
to it, use bolding, a larger font size, a different
color--whatever best suits the style of your site.
To test the effectiveness of your call to action, ask some
friends to look over your homepage. How long does it take them
to find your call to action? As a general rule, it shouldn't
take people more than three seconds.
Don't forget, your call to action is what reflects the true
purpose of your site. It's the key that gets your visitors to
do what you want them to do. So take the time to craft
enticing copy that really encourages your visitors to take
action. If you make people an offer they can't refuse, your
sales will really soar!
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